I was seeking to have some cupcakes created for my boyfriend’s birthday and I did not just want any kind of cupcake these had to be “Pac-Man” themed, this task of finding someplace to create what I wanted appeared harder than I imagined. A co worker of mine suggest a place in which she loved and raved about. I contact the bakery explained my order and further followed up an emailed about the logistics. We emailed back and forth and I was told and assured it would be no problem to meet the need.
The day arrived and I went to pick up my order, extremely excited about the evening activities and being able to celebrate with the cupcakes. I looked over the cupcakes and was immediately disappointed; the icing was sloppy and they did not look anything like the picture I shared with the bakery. I was upset that the job was not completed to my liking and when the person at the bakery was made aware of my concern he apologized and made mention the cupcakes would not look exactly like the image and offered to remake them. Unfortunately I was under a time crunch and could not wait the time needed to redo new cupcakes.
The only other alternative was suggested was to keep what I had or come back the next day because they were closing up the shop. The level of service was left a bad taste in my mouth and I know I will never order anything from the establishment again.
Strategies’s I’ve learned that could have helped me resolve the conflict was
- To pick up the order much earlier than I needed it.
- Ask for a picture of the finished product before picking up an order.
- Changing out what I was given with pre made cupcakes in the shop.
I agree I think you really had no choice and I would have also taken the shoddy cupcakes and been very disappointed. I hope your boyfriend enjoyed them and appreciated the thought that went behind them :)
ReplyDeleteI tend to not want to make "waves" when working with an establishment. I just would never go there again.
Margaret